Upon receipt of an order, Gelato will perform the Services, by facilitating printing and shipment of the Products, as set out in the Order Form. Gelato connects independent local printers in a global network. On the basis of the shipping address set out in the Order Form, Gelato allocates the order to a local printer based on geographical location, machine capabilities, available capacity, and other factors Gelato deems relevant. Orders that include more than one category of Products may be produced at different print facilities (such as due to capabilities, capacity and delivery address) and may therefore be delivered separately.
Gelato will stipulate an estimated delivery time in the Order Form. Gelato will use all reasonable efforts to ensure that the Products are delivered within the estimated timeframe but shall not have any liability if the Products are delivered later. Gelato will notify the Customer as soon as it becomes aware of circumstances that may cause substantial delay. The Products will be sent by regular post unless otherwise set out in the Order Form. Irrespective of the shipping method agreed in the Order Form, Gelato has the right to choose another carrier and carrier method, provided the quality and delivery time that the carrier and/or the method are of a similar quality and offer a similar delivery time. If the Customer has chosen tracked delivery, Gelato shall bear the risk of loss and damage to the Products during transportation. If the Customer has chosen non-tracked delivery, the order will be deemed delivered and title and
risk of loss transferred to the Customer upon Gelato's delivery of the Products to any common carrier. Gelato is responsible for customs clearance except for the countries where DDP (Delivery Duty Paid Incoterm) is not allowed. For those countries, the Customer assumes all risks and responsibility for the import clearance and duties.